The Bargain That Never Arrives
Temu stormed into the U.S. promising unbeatable deals, but its delivery partner UniUni has turned those bargains into headaches. With a Trustpilot rating of 1.2/5 and thousands of complaints, UniUni has become synonymous with packages that vanish, tracking updates that stall, and customer service that feels like a black hole.
📉 A Reputation in Freefall
- Thousands of reviews describe missing parcels, false “delivered” notices, and drivers marking addresses as “invalid.”
- Customer frustration is amplified by UniUni’s lack of response — most complaints go unanswered.
- Temu’s brand risk: Shoppers are questioning whether low prices are worth the gamble of unreliable delivery.
🗣️ Voices from the Ground
Customers on review sites echo the same refrain:
- “Worst delivery company ever. Two orders, both never arrived.”
- “They lied and said the address was wrong. It wasn’t.”
⚠️ The Bigger Picture
Temu’s reliance on UniUni shows the danger of cutting costs in logistics. While competitors invest in established carriers, Temu’s bargain‑basement delivery choice is eroding trust and threatening its U.S. expansion.
See for yourself the thousands of complaints
Bottom Line: Temu may win on price, but UniUni is losing the delivery game. Until Temu fixes its logistics, thousands of customers will keep asking the same question: Where’s my package?